Privacy Policy

This is the privacy statement of Private company with ordinary structure Second Nature BV, hereinafter: Second Nature. Second Nature is registered with the Chamber of Commerce under number 82778450 and is located at Hoofdstraat 275 (2171BE) in Sassenheim. This document explains how Second Nature handles the processing of your personal data. Second Nature exercises the utmost care when processing your personal data.

Obtaining personal data:

If you use the services of Second Nature, you provide a number of personal data to Second Nature, or personal data is obtained from you in the context of the agreement. Personal data means all data relating to an identified or identifiable natural person.

Categories of personal data

  • Second Nature processes the following categories of personal data: Contact and name and address data;
  • Company details;
  • Different delivery address;
  • Financial details;
  • Account details, including your password and username;
  • Order history;
  • Other personal data provided by you yourself.

Purpose of the processing

The personal data processed by Second Nature is intended to:

  • To contact you to inform you about the services you have purchased and the
    implementation thereof;
  • Carrying out its services;
  • Improving services;
  • Making payments;
  • Compliance with legal obligations;
  • Carrying out marketing and communications;
  • Improving the website by analyzing visitor behavior on the website
  • Sending newsletters;
  • Data exchange with third parties for the performance of the services.

Basis for processing

Processing personal data is only possible on the basis of the following bases: (i) legal obligation, (ii) execution of an agreement, (iii) obtained (explicit) consent from the data subjects, and (iv) legitimate interest. Personal data is processed when providing Second Nature's services. Second Nature only processes data that Second Nature considers necessary for (improving) the services and handles the (personal) data it has collected about you and your use of the services with care. The
The basis for processing this data is the agreement you have entered into with Second Nature. Your personal data can also be processed by visiting the website if you have given permission for this.

Necessity processing

The processing of your personal data is necessary to provide the services. The services that Second Nature offers cannot be fully performed without processing your personal data. If for specific purposes relating to the
personal data your explicit permission is required, you must give permission for this separately.

Automated decision making

There is no automated decision-making.

Retention period

The personal data processed by Second Nature is stored in accordance with the relevant laws and regulations. If a longer retention period is necessary based on legislation or regulations, the personal data will be retained for longer in accordance with these requirements. All (obtained) personal data will not be kept longer than strictly necessary.

Processing by third parties

Second Nature only shares personal data with third parties if this is strictly necessary for the execution of an agreement and to comply with relevant laws and regulations. No personal data is sold. Second Nature may be subject to a legal obligation to share personal data with third parties. If personal data is shared with third parties, processing agreements are concluded for this. The third parties with whom personal data is shared are:

  • The delivery service(s) engaged for the execution of the agreement. The categories of personal data that are processed are contact and name and address data and location data.
  • The Payment Provider, for the execution of an agreement. The categories of personal data that are processed are financial data.
  • The Bookkeeper, for the execution of an agreement. The categories of personal data that are processed are contact and name and address data and financial data.
  • Software suppliers, for the execution of the agreement. The categories of personal data that are processed are location data, e-mail address and contact and name and address data.
  • Website manager, for the execution of the agreement. The categories of personal data that are processed are location data, e-mail address and contact and name and address data.

Security of Personal Data

Second Nature takes the protection of your personal data seriously and takes into account the state of the art, implementation costs, as well as the nature, scope, context and processing purposes and the risks that vary in likelihood and severity.
the rights and freedoms of individuals, appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

We value your privacy and the information you choose to share regarding our SMS marketing service. We use this information to send you text messages (for your order, including checkout reminders), SMS marketing offers and transactional texts, including requests for reviews from us. SMS opt-in information and consent are not shared with third parties, other than messaging partners, to enable and operate our SMS program.

Our website uses cookies to keep track of which items you have placed in your shopping cart and when you canceled your order. This information is used to determine when we should send reminder messages via text message.

Younger than 16 years old?

If you are a minor, i.e. younger than 16 years of age, you may only consent to the processing of your personal data with the consent of one of your parents or legal guardian. It is then important that your parent(s) or guardian reads this statement. They can also have the rights
exercise your rights with regard to the personal data you leave with us, such as the right to object to the (further) processing of your personal data or the right to inspect and correct your data.


By using the website you agree to the disclaimer. Second Nature reserves the right to change the content of its website and/or this disclaimer at any time without informing its customers and/or users of the website of this change. The content of the website has been compiled with the utmost care, but may nevertheless contain possible inaccuracies or be incomplete. Second Nature accepts no liability whatsoever for damage caused by or resulting from the use of the website. The use of this website is entirely at the own expense and risk of a user of the website. No rights can be derived from the content of the website. All texts on the website are protected by copyright and are the property of Second Nature insofar as they do not belong to third parties.

Cookie statement

Second Nature uses technical and functional cookies to optimize the website. Cookies are small text files that are sent when you visit a website to make visitors' user experiences more efficient. Second Nature may, by law,
store cookies on your device if these cookies are strictly necessary to use the website. Your permission is required for other types of cookies. We recommend accepting cookies in connection with the user-friendliness of the website. Visitors to the website
have a check-in option. The cookies that Second Nature uses are functional cookies: these cookies ensure that the website works properly. These cookies have no consequences for your personal privacy, so no consent needs to be requested and granted. For example, these cookies store your browser settings so that our website can best be viewed or that the website remains accessible (load balancing), but also cookies that ensure that no other cookies are allowed to be placed (no-follow).

With your permission we place “tracking cookies” on your computer. We use these cookies to keep track of which pages you visit, in order to build a profile of your online behavior. This profile is not linked to your name, address, email address and the like, but only to tailor advertisements to your profile so that they are as relevant to you as possible. Google cookies are also placed on the Second Nature website for Google Analytics. This means that Second Nature cannot link information to a natural
person. We do not keep any information about what you do on the internet. Google Analytics may be obliged to provide access to this data based on applicable laws and regulations. If you have any questions about this, please contact

Use social media

Second Nature uses cookies from third parties to optimize the website. Some cookies are placed by third-party services displayed on the website. Third parties mean Google Analytics and social media (LinkedIn, Facebook, Instagram). The privacy and cookie policy of the relevant company applies to the use of cookies from other companies (third parties). When you click the social media button on the website, a social media cookie is placed. This allows the social media party to recognize your IP address
as soon as you share an article from the website. For the cookies of social media parties and the data and/or personal information they collect with them, Second Nature refers you to the privacy and cookie statements of these parties.

Browser settings

If you do not want websites to place cookies on the device you use to view the website, you can adjust your browser settings. Before a cookie is placed, you will receive a warning and you must give permission for the cookie. If you do not do this, it may, for example, result in the website working less well. You can adjust the settings of your browser so that your browser refuses all cookies and also cookies from third parties. You can also delete placed cookies. To do this, you must adjust your browser settings via preferences and then
you can adjust the privacy settings. This privacy statement does not apply to third-party websites that have links to
this website are connected. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Right of data subjects

As a data subject you have the following rights:

  • Right of access;
    As a data subject, you have the right to obtain information about whether or not your personal data is being processed and, if that is the case, to obtain access to the processing thereof.
  • Right to rectification;
    You have the right to obtain rectification and addition of incorrect data.
  • Right to erasure;
    A data subject must obtain the erasure of personal data concerning him or her without unreasonable delay.
  • Right to restriction of processing;
    As a data subject, you have the right to restrict the processing of your personal data. Please contact Second Nature for this.
  • Right to data portability;
    A data subject has the right to receive the personal data concerning him or her that he or she has provided to Second Nature, in a structured, commonly used and machine-readable format, and to have this data transferred to Second Nature without hindrance from the controller to whom it is provided goods.
  • Right to object;
    The data subject has the right, on grounds relating to his or her particular situation, to object at any time to the processing of personal data concerning him or her, including profiling based on those provisions. Second Nature will cease processing personal data unless there are compelling legitimate grounds for the processing that outweigh the interests, freedoms and rights of the data subject relating to the exercise, establishment or substantiation of a legal claim.


If you have a complaint about the way in which Second Nature handles your personal data, or wish to exercise one of the above rights, you can contact us via the website or by e-mail at To ensure that you wish to exercise a right, Second Nature requests that you send a copy of your proof of identity. You can black out your passport photo and MRZ (strip with numbers at the bottom) to protect your privacy. Second Nature will respond to your request as soon as possible, but no later than within 4 weeks. You can also file a complaint with the Dutch Data Protection Authority. This is the competent enforcement agency. You can contact us via this link:

Changes to Privacy Statement

Second Nature can change the privacy statement at any time. The most recent version is published on the website. Therefore, always keep an eye on the website for the most recent version. If the new privacy statement has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

This version was last updated on July 20, 2021.